Privacy Policy – Cover Mart

Effective Date: 26 September 2026

Welcome to Cover Mart (“Cover Mart”, “we”, “us”, or “our”). Cover Mart is a wholesale mobile accessories platform that allows retailers, mobile shops, repair shops, distributors, and other business customers to browse and purchase mobile accessories and related products.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the Cover Mart mobile application, website, and related services.

By accessing or using Cover Mart, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Cover Mart, we may collect the following information:

A. Personal Information

When you create an account, place an order, or contact us, we may collect:

• Name

• Mobile number

• Email address, if provided

• Business/shop name, if provided

• Billing and shipping address

• City, state, and PIN code

• GST details, if provided

• Account/login information

• Order and transaction details

B. Mobile Number and OTP

Cover Mart may use your mobile number for account registration and authentication.

We may send a One-Time Password (OTP) to verify your mobile number and secure your account.

We do not use OTPs for any purpose other than authentication and account security.

C. Order and Transaction Information

When you place an order, we may collect and store information such as:

• Products ordered

• Product quantities

• Order value

• Billing information

• Shipping information

• Delivery address

• Courier/shipping partner information

• AWB/tracking number

• Order status

• Payment status

Payment information may be processed through third-party payment service providers. We generally do not store your complete debit card, credit card, UPI PIN, or banking credentials on our servers.

D. Device and Technical Information

When you use the Cover Mart application, we may automatically collect certain technical information, such as:

• Device type

• Operating system and version

• App version

• IP address

• Device identifiers, where applicable

• Mobile network information

• Crash reports

• Application performance information

• Log information

This information may be used to maintain application security, troubleshoot technical problems, improve performance, and prevent fraudulent or unauthorized activity.

E. Usage Information

We may collect information about how you interact with the application, including:

• Pages or screens viewed

• Products viewed

• Search queries

• Categories visited

• Cart activity

• Orders and order history

• Features used

• Application interaction information

This information helps us understand how customers use Cover Mart and improve our services.

2. How We Use Your Information

We may use the information collected for the following purposes:

• Creating and managing your Cover Mart account

• Verifying your mobile number

• Processing and fulfilling orders

• Processing payments

• Delivering products

• Providing order and shipment updates

• Providing customer support

• Sending important service-related communications

• Sending invoices and order documents

• Providing WhatsApp/SMS/email notifications where applicable

• Preventing fraud, abuse, and unauthorized activity

• Improving application functionality and user experience

• Troubleshooting technical issues

• Analyzing application performance

• Complying with applicable laws and regulations

We may also use information to communicate with you about products, offers, promotions, or services where permitted by applicable law and your communication preferences.

3. WhatsApp, SMS and Other Communications

If you provide your mobile number, Cover Mart may use it to send service-related communications, including:

• OTPs

• Order confirmation

• Order status updates

• Shipping notifications

• Delivery updates

• Invoice information

• Customer support communications

Where applicable, WhatsApp communications may be delivered through WhatsApp or authorized third-party communication providers.

You may be able to opt out of promotional communications; however, important transactional or account-related communications may still be sent when necessary to provide the service.

4. Location Information

Cover Mart may use the address and PIN code that you voluntarily provide for purposes such as:

• Delivery

• Shipping availability

• Calculating applicable shipping charges

• Determining serviceability

• Order fulfillment

Unless specifically stated otherwise within the application, Cover Mart does not continuously track your precise location in the background.

5. Cookies and Similar Technologies

Our website and services may use cookies, pixels, local storage, analytics tools, and similar technologies to:

• Keep users logged in

• Remember preferences

• Improve website and application performance

• Understand usage patterns

• Measure marketing and advertising performance

• Detect fraudulent or suspicious activity

You may be able to control cookies through your browser settings.

6. Third-Party Service Providers

We may work with trusted third-party service providers to operate Cover Mart, including providers for:

• Payment processing

• SMS/OTP services

• WhatsApp messaging

• Shipping and logistics

• Cloud hosting

• Analytics

• Crash reporting

• Customer support

• Marketing and advertising services

• Security and fraud prevention

These providers may process information on our behalf and are expected to use appropriate safeguards and only process information for authorized purposes.

7. Payment Information

Cover Mart may use third-party payment gateways or payment service providers to process payments.

When you make a payment, your payment information may be processed directly by the relevant payment provider according to its privacy policy and security practices.

Cover Mart does not intentionally collect or store your complete card number, CVV, UPI PIN, internet banking password, or other sensitive banking credentials on its own servers.

8. Sharing of Information

We may share information with third parties when reasonably necessary to operate our business and provide services to you.

This may include sharing information with:

• Delivery and courier partners

• Payment service providers

• OTP/SMS/WhatsApp communication providers

• Hosting and cloud service providers

• Analytics and technology providers

• Customer support providers

• Fraud prevention and security service providers

• Government authorities or law enforcement agencies when legally required

We do not sell your personal information to third parties for their independent commercial use.

9. Data Security

We take reasonable technical and organizational measures to protect your information against:

• Unauthorized access

• Unauthorized disclosure

• Loss

• Misuse

• Alteration

• Destruction

However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services

• Maintain your account

• Complete orders and transactions

• Meet legal, accounting, tax, and regulatory requirements

• Resolve disputes

• Prevent fraud and abuse

• Enforce our agreements

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable laws.

11. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request withdrawal of consent where applicable

• Opt out of certain promotional communications

• Raise concerns regarding the handling of your personal information

Some information may need to be retained where required by law or where necessary for legitimate business purposes.

To exercise your privacy-related rights, you can contact us using the details provided below.

12. Children's Privacy

Cover Mart is intended primarily for business users, retailers, distributors, mobile accessory shops, repair shops, and other customers.

Our services are not intentionally directed toward children under the applicable legal age.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Account Deletion

If you want to request deletion of your Cover Mart account and associated personal information, you may contact us using the contact details provided below.

Certain information may be retained when required by law, for accounting/tax purposes, dispute resolution, fraud prevention, security, or other legitimate legal requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make significant changes, we may provide an appropriate notice within the application, website, or through other communication channels.

The updated Privacy Policy will become effective when posted unless otherwise stated.

15. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

Company: Cover Mart
Email: support@covermart.co.in
Phone: 8928472877
Website: https://covermart.co.in/
Address: 5152 Nathani Mobile market Opposite Mumbai central Railway station mumbai East 400008

16. Consent

By using Cover Mart, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.

Last Updated: 26 September 2026